Credit Requests Returns

Credit Requests Returns

Hydroflow Civil will accept returns within 30 days where the goods are in their original, saleable condition including original packaging. Credits will be for product only – delivery fees will not be credited. A 10% re-stocking fee and additional return delivery fee may apply.

To raise a returns request with Pipe and Infrastructure, please complete our online Return of Goods form and email to

Ensure Courier ticket (if applicable) is attached to the outside of your returning goods

Acceptable Credit / Return Reasons

  1. Dispatch Error: This includes orders where items have been incorrectly keyed order; OR incorrectly picked/packed.
  2. Pricing Error: This includes orders where the price charged does not match the originally quoted price.
  3. Faulty/Damaged Goods: This includes orders that have been damaged either in-transit or product faults.
  4. Other Reasons: This could include any other valid reasons not stated above and/or within our Terms and Conditions. This is at Pipe and Infrastructures discretion.

Download the Return of Goods form